Our "BUY NOW" Policies
All items are built only after orders are placed. We have a 2 to 4 week production time for each item.
If a rush is needed on any order, please call us with your order at (469) 471-7560.
We use PayPal to process all orders placed online.
If you have any questions or concerns about any of the ordering process, please feel free to give us a call at (469) 471-7560. We will gladly assist you!
Before Finalizing you order, please take a moment to read our return policy (below).
This privacy notice discloses the privacy practices for WISER DESIGNS CUSTOM FRAMING. This privacy notice applies solely to information collected by this website.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website: See what data we have about you, if any, Change/correct any data we have about you, Have us delete any data we have about you, or Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. We do not collect sensitive information, such as credit card data, on our web site. We do use third parties for this such as PayPal and Square Register. We do not store any information submitted to these sites. The information we do collect, as listed above, will only be shared among employees who work for Wiser Designs, and who need the information to perform a specific job (for example, billing or customer service). The computers/servers in which we store personally identifiable information are kept in a secure environment.
The nature of our business is custom work. Each piece is crafted only after an order is received. We, Wiser Designs, are dedicated to creating a piece that last. If it doesn't, we want to hear from you. Our guarantee to you, the client, is that if any craftsmanship related to custom framing should fail, we will repair/replace it at no cost to you.
Because of the nature of our business, we do not offer refunds on any order that has been completed. Nor, do we offer exchanges for the same reason. However, we do believe in customer satisfaction, so we will do all we can to make sure you love your finished product!
"True Love" Guarantee
Wiser Designs offers a "True Love" guarantee, which covers any defects in materials and workmanship directly related to the custom framing profession. This includes (but is not limited to) the frame, matting, mounting of pieces, and any hardware associated with custom framing. Our guarantee does not cover; acts of God, natural disasters, fires, water damage, deterioration/malfunction resulting from alterations/modifications, improper/unreasonable maintenance, misuse, abuse, accidents, neglect, tampering of the product, repairs attempted by any source other than those of Wiser Designs, or any other cause that is not directly related to the craftsmanship of custom framing. This guarantee does not cover the items that are framed (such as jerseys, photos, artwork, etc.) as these are given to us by the client and not purchased by Wiser Designs to sell to clients.
Our "True Love" guarantee covers the original purchaser ( direct receiver if purchased as a gift). This guarantee is valid for five (5) years from the original purchase date.
To obtain a remedy under this guarantee, please contact us through any means listed on our Contact Us page.